As you may realize ITIL v3 & ITIL 2011 were highly criticized on being out of date. ITIL v3 & ITIL 2011 are not compatible with new concepts such as DevOps and Agile. This situation makes almost all the process invalid or not applicable. Fortunately, Axelos decided to create a new IT Infrastructure Library called Read more about ITIL 4 Certification vs ITIL v3 Certification Q&A[…]